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‎02-21-2026 12:42 PM

HP Recommended

I purchased a new HP printer on 16th January 2026

HP ENVY 6132e A4 Colour Multifunction Inkjet Printer with HP+ and 6 months Instant Ink. ( 714J2B #687)
I decided to purchase the extended guarantee

I searched all the different guarantees & couldn’t find one for my printer .
I asked on the chat line & was given this link , so I purchased it on 12th February.

Your Order Summary
Product

HP 3 year Care Pack w/Next Day Exchange for Officejet Printers. UG071E

£30.00
Qty
1
Price
£30.00

Now I’ve been asked to register the product with it , but my printer is not shown

Can you please help me sort this out,please ? I only have an iPhone & not very good with these things .
Thank you for any advice , or which department I should contact about it  

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2026 03:39 AM

HP Recommended

Hi @vj271 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the situation clearly. You purchased the HP ENVY 6132e printer and then bought the HP 3‑year Care Pack (UG071E). Now, when trying to register the Care Pack, your printer model is not appearing in the registration list. 

 

Let me guide you through the steps to sort this out:

 

Locate Your Care Pack Information

  • You should have received a Care Pack confirmation email or document with the Care Pack number (UG071E) and instructions.
  • Keep your printer’s serial number handy. You can find it on the back or bottom of the printer, or in the HP App under Printer Information.

 

Access the Care Pack Registration Page

  • Open the registration page on your iPhone using Safari or Chrome.
  • Enter the Care Pack number (UG071E) and your printer’s serial number.

 

If Your Printer Model Doesn’t Appear

  • Sometimes the ENVY series may not be listed under “OfficeJet” even though the Care Pack applies. In this case:
    • Select the closest matching category (OfficeJet/ENVY).
    • Enter the serial number manually. The system should validate it against the Care Pack.

 

Check Your Purchase Details

  • Make sure the Care Pack you purchased matches the printer type. The UG071E pack is designed for OfficeJet printers, but certain ENVY models are covered under the same category.
  • If the system still refuses the serial number, it may be a mismatch between the Care Pack and the printer family.

 

Contact the Care Pack Support Team

  • Since you only have an iPhone, the easiest way is to call HP Care Pack Support directly. Provide:
    • Your Care Pack order number
    • The printer’s serial number
    • The purchase date (16 January 2026)
  • They can manually register the Care Pack for you if the online tool doesn’t recognize your printer.

 

Who to Contact

You should reach out to HP Care Pack Registration Support. They handle mismatches like this and can confirm whether your ENVY 6132e is covered under the UG071E Care Pack. They will either register it manually or advise on the correct Care Pack.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎02-24-2026 03:39 AM

HP Recommended

Hi @vj271 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the situation clearly. You purchased the HP ENVY 6132e printer and then bought the HP 3‑year Care Pack (UG071E). Now, when trying to register the Care Pack, your printer model is not appearing in the registration list. 

 

Let me guide you through the steps to sort this out:

 

Locate Your Care Pack Information

  • You should have received a Care Pack confirmation email or document with the Care Pack number (UG071E) and instructions.
  • Keep your printer’s serial number handy. You can find it on the back or bottom of the printer, or in the HP App under Printer Information.

 

Access the Care Pack Registration Page

  • Open the registration page on your iPhone using Safari or Chrome.
  • Enter the Care Pack number (UG071E) and your printer’s serial number.

 

If Your Printer Model Doesn’t Appear

  • Sometimes the ENVY series may not be listed under “OfficeJet” even though the Care Pack applies. In this case:
    • Select the closest matching category (OfficeJet/ENVY).
    • Enter the serial number manually. The system should validate it against the Care Pack.

 

Check Your Purchase Details

  • Make sure the Care Pack you purchased matches the printer type. The UG071E pack is designed for OfficeJet printers, but certain ENVY models are covered under the same category.
  • If the system still refuses the serial number, it may be a mismatch between the Care Pack and the printer family.

 

Contact the Care Pack Support Team

  • Since you only have an iPhone, the easiest way is to call HP Care Pack Support directly. Provide:
    • Your Care Pack order number
    • The printer’s serial number
    • The purchase date (16 January 2026)
  • They can manually register the Care Pack for you if the online tool doesn’t recognize your printer.

 

Who to Contact

You should reach out to HP Care Pack Registration Support. They handle mismatches like this and can confirm whether your ENVY 6132e is covered under the UG071E Care Pack. They will either register it manually or advise on the correct Care Pack.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎02-25-2026 05:39 AM

HP Recommended

Thank you so much. Thst worked   hopefully ☺️ I have had an acknowledgment, so will see what happens next.   I really appreciate you being patient & explaining it so clearly. 
thank you 

Was this reply helpful? Yes No

‎02-25-2026 10:01 AM

HP Recommended

You are very welcome @vj271 

 

That’s wonderful to hear! 

 

I’m glad the acknowledgment came through and that the process feels clearer now. You’ve done everything right—sometimes these things just need a little time to move forward.


If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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