• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-27-2020 08:23 AM

HP Recommended
Product: Deskjet F335
Operating System: Mac OS X 10.11 El Capitan

Deskjet F335 software twice downloaded, seemed to install, vanished.

3 REPLIES 3

‎03-31-2020 07:39 AM

HP Recommended

@Shemp3, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • When you mention vanished, are you not able to see the printer under printers and scanners?
  • Is there any error message on the screen?
  • Is there any antivirus software installed on your computer?
  • How are the devices connected?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-31-2020 08:35 AM

HP Recommended

I solved my problem by connecting computer to printer. Printer displayed in Sys Pref/Printers. Scan OK. But why was connection needed?

Was this reply helpful? Yes No

‎03-31-2020 08:56 AM

HP Recommended

@Shemp3

 

Without connecting you can only download and not complete the installation.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.