Printer fails set up

[Gunner21]

I have just purchased this new printer and it is failing to set up.

I have followed the procedure via the QR code provided and the printer stops at the Paper Align stage and has told me that there is a CARRIAGE JAM.

Now this printer has never printed anything so I am confused about a possible paper jam and I have had the ink cartridges in and out 4 times checking alignment. I have also taken out the paper in the tray and turned it around just in case.

I am now looking at anew printer I need to use and I am frustrated and losing time. Any help would be appreciated.

[Nal_NR]

Hi @Gunner21,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the frustration you're experiencing with your new printer, especially when you're eager to get it up and running—it’s incredibly disappointing to face such an issue right out of the box.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for obstructions in the carriage path

• Remove any loose paper or obstructions that might be blocking the carriage path.
• If the Cancel button on the control panel is lit, press it and wait until the printer is silent.
• Turn off the printer and disconnect the power cord.
• Open the cartridge access door to get to the carriage inside the printer.

Examples of a cartridge access door

• Make sure the carriage is not obstructed by gently sliding the carriage side to side.
• Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
• CAUTION:
• Do not tilt an ink tank printer when attempting to remove obstructions as ink might spill.

Example of a printer with an obstruction in the carriage path

• If the carriage has a latch, gently press it down to make sure it is locked into place.
• CAUTION:
• If the carriage latch of an ink tank printer is secured, do not press down on it to avoid printer damage.

Examples of the carriage latch

• If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
• CAUTION:
• Do not force the carriage to move if it is locked or stuck. This can damage the printer.
• Close the printer door.
• Reconnect the power cord and turn on your printer.

Click here for the remaining steps. 

You may also refer to this document for paper jam

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.