Printer fails to print at correct size

[ocynk]

My son recently set up a new HP DeskJet Series 2700 All-In-One Printer for me with a wireless connection. The guides and information sheets printed out perfectly.  When I print Word Documents or PDFs from my laptop, however, the image is not printed at 100% size but is reduced somewhat. It looks as if some printer setting  is overriding the document margin settings and reducing the image to fit the new parameters. Any thoughts?

[Dragon-Fur]

@ocynk 

Welcome to the HP Community Forum.

Sounds odd - Printing from within Word generally provides the options needed to print "at size"

NOTE

All of the following is "guesswork" -- the information might at least get you closer to finding what is happening and what you need to adjust / check.  If there is something you don't need, don't understand, or don't want -- Ignore it.

=========

Important

Printer settings  -- how these are managed - differ by the software / application used to open, view, configure, and submit the job to the printer.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Print in Word

Check your Word > Layout > Margins to ensure you have the document margins set to "Normal".

That you can print Word documents might indicate the Full Feature Software / full driver printer software is already installed.

If you don't find the printer software in Control Panel > icon view > Programs and Features,

Install the printer software.

Video

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

What else?

This printer series does require a larger margin along the bottom edge.

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

Set your Word document margins to no smaller than 1/2 inch (12.7 mm).

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

What else?

PDF files, when created using Export from a Word document generally keep the layout and margins as set in the original (Word) document.

If the margins in the original Word document are the 1/2 inch (Normal) margin setting,

If the Full Feature Software / full driver printer software is installed,

Consider

 Print PDF / Size or Poster

Print PDF in Adobe Reader DC 

Open the PDF document in Adobe Reader DC 

Click the Print icon

Open Properties

Set Shortcut to Everyday Printing or similar (Plain paper printing, single sided)

Select your Paper Size

Click OK to save change(s) and Exit the Properties menu

Main print menu

If printing at 100% or smaller, Page Sizing & Handling = Actual, Fit / Shrink to fit, percentage (wording varies)

OR

If printing “larger than 100%”, Page Sizing & Handling > Poster

Poster Printing - Notes

• If the file is smaller than the paper size and you need it larger, increase the Tile Size
• If the file is already larger than the paper size, it will be divided into Tiled sheets needed to print the file
• Enter an "overlap" and whether you want the "cut marks" included

When ready, click to Print

Example - Print PDF - Adobe Reader DC 

PDF_Reader_Main_Menu_Border_4

NOTE:  "Poster" example available upon request.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Smart - Windows

HP Smart generally "fits" a PDF document to the paper.

Note:  HP Smart can adjust an image / photo print according to the paper size, the photo size on that paper, and will use "Crop" or "Shrink to Fit" to set the image onto the paper.

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_6

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 Paper Size & Type - Tray and Paper Management

Reminder to those reading: 

HP Smart - Mobile - requires that you adjust Paper Size / Type before opening the content to be printed.

Example - Paper Size & Type - Tray and Paper - Check / Adjust

Retain_Printing_Preferences_17

Example - HP - Parts to the Printer Software - FYI

Parts_to_Printer_Software_7

Example - Full Feature Software / Full Driver printer software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

User Guide - DeskJet 2700 Series

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Results for "HP DeskJet Series 2700" (26) 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[ocynk]

Thank you for your speedy and knowledgeable response, but by the time I read it I had turned off and unplugged the printer then plugged and turned it on again and then NOTHING would print from my laptop! Printing from my phone was fine. Ultimately I tried to print from my husband's laptop... worked perfectly!! I deducted that I should not have added the HP Smart app to my laptop which I added after my son had put it on my phone to set up the printer initially (and then left !). After uninstalling the app from my laptop, all is well! I really must have confused the printer/laptop with too much information!

Thanks again. It's nice to know there is a responsive forum for my future questions.

[Dragon-Fur]

@ocynk 

You are welcome.

HP Smart for Windows is quite compatible with Windows 10 / Windows 11.

Nice little app (opinions differ, of course).

Happy 2023 !

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"