Printer firmware failed install

[Mac51m]

HP Support Assistant indicates Firmware Update available, Ready  to download and install. This is the third time! Previous attempts failed to install. Computer and printer both work fine. The same thing happened to  previous firmware update.  Windows update says no updates available. Any solution? Delete? Why the update? I thought Windows keeps firmware updates current? 

[Mac51m]

Not sure how to use this feature, but name is James (Jim) McKenney PH 63-0945-190-5039

[TEJ1602 · Accepted solution]

@Mac51m, Welcome to HP Support Community!

I'd recommend you download the Firmware from here- https://ftp.hp.com/pub/softlib/software13/printers/en5000_2025A/EN5000_2025A.exe and install it.

This is the most recent version of the firmware with code 2025A.

Refer to the document HP Printers - Updating or Upgrading Printer Firmware for help.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mac51m]

Thanks for the reply. I downloaded the firmware update from the link you provided and unbelieveably the firmware update.installed. (our third try) I don't know why, but Windows Defender always pops  up and blocks the install. I had to click on accept/ok. I used the HP Smart Assistant to check for updates. (the printer firmware still shows). I hoped the notification would be cancelled.   However, the HP Support Assistant still says printer firmware update  is available. This is what is so frustrating, My HP Desktop and Printer work great. The only problem is software. Solution? Thanks for the help.

[TEJ1602]

@Mac51m

That could be an issue with the HP Support Assistant, just uninstall and reinstall it.

Hope this helps!