Printer gets error message

[Bellahana]

I just reinstalled the printer and it won't print.  Keep getting "error printing"

[praveen196]

@Bellahana Welcome to HP Community!

I understand the printer getting an error message.

Do not worry. I will try to fix the issue.

• Are you getting the error on the printer or on the PC? 
• Are you getting any error codes?
• Is the printer connected to a WiFi network?
• Are you able to make copies?

Let's try these steps:

Step 1: Power Reset (Ignore this step if already performed)

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Check if the error goes off
• Try to print/copy

Step 2: Restart the devices(if the printer is connected on a network)

• Turn off the WiFI router, wait for 60 seconds, turn it back on.
• Turn off the printer, wait for 60 seconds and turn it back on.
• Check if the error goes off
• Try to print/copy

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!