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Level 1
10 9 0 1
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Solved!

Printer goes offline every 2 or 3 days.

HP Recommended
24-g237c
Microsoft Windows 10 (64-bit)

Printer goes offline every 2 or 3 days. This started about 2 months ago.

To the best of my knowledge nothing else changed.

39 REPLIES 39
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HP Support Agent
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@WRS123dick, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

How is the printer connected to the PC?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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The printer is a HP ENVY 5660, and is on wi-fi.

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HP Support Agent
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I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Is the printer connected to home network or public network?

 

While you respond to that, set a manual ip and then try printing.

 

If the printer is already connected to the network then try and set a manual ip-

 


--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Keep me posted!

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My router is set to 2.4GHz, and is on Home Network.

My printer has been on for the past 2 weeks. I check in the computer  and it indicates "offline".

I run the trouble shooter and it tells me to "turn the printer on". It is on.

I typed the printer IP address in but it could not connect.

I go to Network & Internet -in settings- and I can' find General------.

How do I go to Wireless--------"

I ran the network troubleshooter  and it could nod connect to the printer.

It looks like everything thinks the printer is off, and it's not.

Thanks, **bleep**.

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HP Support Agent
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Print a Network configuration report and share the results-

  1. Make sure that there is U.S. Letter or A4 size, unused, plain paper in the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup ().

    The Setup menu displays.

  3. Touch Reports, and then touch Network Configuration Report.

Keep me posted!

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WRS123dick_0-1594762247275.png

WRS123dick_1-1594762316641.png

 

 

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HP Support Agent
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The report shows that the printer is connected to the wireless network. However, your network is not divided as 2.4GHz and 5GHz, if you are using a dual-band router, kindly rename both the bands and connect the printer to the 2.4GHz network.

 

You may also change the wireless channel from 0 to 1, 6, or 11 for better connectivity.

 

Retry to assign a manual IP address to the printer

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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I've done everything you suggested. Now it's wait & see.

Thanks, I'll let you know later.

**bleep**.

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@WRS123dick

 

Thank you for the update.

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

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