Printer going through motions but nothing coming out on the paper

[CJTarrant]

I bought a HP ENVY 4512 maybe a year or two ago and it has been working fine. However, the last few times I have tried printing something out it will act like it is printing and send the paper through but when the paper comes out nothing is on it. It's really annoying. I really need my printer! HELP PLEASE!

[TEJ1602]

@CJTarrant, Welcome to HP Support Community!

Follow the steps below-

Check the estimated ink levels

Low ink levels can affect print quality. Check the estimated ink levels from the printer control panel.

NOTE: 

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

• If none of the ink cartridges are low on ink, you do not need to replace them yet. Skip to the step to print a Print Quality Diagnostic report.

• If any of the ink cartridges are low on ink, continue to the next step to replace the ink cartridge.

Print a Print Quality Diagnostic report

Print a Print Quality Diagnostic report from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

   A Print Quality Diagnostic report prints.

   

Clean the ink cartridges

Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, then touch Setup.

3. Touch Tools, then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

Refer to the document  Black or Color Ink Not Printing, Other Print Quality Issues for additional steps.

Keep me posted. 

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