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‎06-16-2024 02:06 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

Printer is connected but will not print from computer. Ran diagnostics and get message Printer Spooler service not running. Settings tab message states Driver is unavailable.

Also the printer IP address last 3 numbers are different than what the computer shows.

Help is greatly appreciated as I need to print documents for travel.

Category:
1 person had the same question
1 REPLY 1

‎06-16-2024 02:18 PM

HP Recommended

Most likely the IP address of the printer has changed and the computer now is looking in the wrong place. The  most reliable method to ensure that communication is not broken is to either set a static IP address on the printer and manually configure the port on the printer drive to use a fixed address. The other option is when configuring the port for the printer, use the printers network host name instead of the IP address and then the printer will always be found. Both of these methods require you to manually configure a standard TCP/IP port for the printer driver. I tend to avoid WSD ports as they have difficulty reattaching to a printer when it has an error without rebooting.

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