Printer has to be unplugged and plugged back in to print

[2CatsonEmerald]

I am running Windows 8.1 (64 bit) and have a HP TopShot LaserJet Pro M275 printer.  I have tried un-installing the printer and re-installing it several times, thinking that will fix the following problem.   The problem is, when I send something to the printer to print, it will not print unless I manually unplug it and plug it back in.  After I do that, it prints fine.  Uninstalling and re-installing the printer and drivers does not fix this problem.  Does anyone have a solution to this???  Thank you!!

[Jeet_singh]

@2CatsonEmerald,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see you are experiencing printer related issues. I will certainly do my best to help you!

Going through your post, it looks like an issue with the print spooler. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, Follow the steps below to clear the print spooler:

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click http://ftp.hp.com/pub/softlib/software12/COL40416/kj-98431-5/LJ-Pro-color-MFP-M275-full_solution-120...  to download and install the software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[2CatsonEmerald]

T

[2CatsonEmerald]

The above is what I get when I run the Print and Scan Doctor...ran it 3 times and got the same thing????

[Copier-Pro]

I will try and help.I think that the driver you are installing is corrupt.Maybe try to install the driver with the 32 bit version if possible will solve the problem.I have not tried this yet but i have heard that in some cases this solved others problem.Hope this will help.