Printer help install and setup

[Ileana_C]

I am having a lot of trouble setting up my printer, adding it to my HP app and getting the wifi attached to it. I am trying to figure out how to get the IP address as well to add to app but I can’t find it and no information page is being printed 

[Pallipurath]

Hi @Ileana_C,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you're experiencing difficulties setting up your HP printer, adding it to the HP app, and connecting it to Wi-Fi, I would request you to please follow the steps:

Reset Wireless Settings

• On the printer, press and hold the Wireless button until the light blinks.
• This clears old Wi‑Fi profiles so you can connect fresh.

Reconnect to Wi‑Fi

• On the printer’s control panel: Setup → Network Setup → Wireless Setup Wizard.
• Select your new Wi‑Fi name (SSID) and enter the password.
• Wait until the wireless light turns solid.

Add Printer in HP Smart

• On your phone or Mac, open HP Smart.
• Tap Add Printer → Set Up a New Printer.
• Follow prompts to connect the printer to Wi‑Fi and your HP account.

Find the IP Address

• If the printer won’t print a configuration page, try these alternatives:
• Printer Control Panel: Navigate to Setup → Reports → Network Configuration Page 
• HP Smart App: Once the printer is added, tap the printer → Printer Information → IP address.
• Router Admin Page: Log into your router, check connected devices, and look for your printer’s name or MAC address.
• Mac System Settings: Go to System Settings → Printers & Scanners → Select Printer → Options & Supplies → Location. 
• The IP address often appears there.

Network Configuration Page:

• After connecting the printer to the Wi-Fi, you can print a network configuration page.
• This page includes the IP address of your printer.
• Typically this option is available in the Wireless or Network Settings menu on the printer's control panel.

Take care and have an amazing day!

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Regards

Pallipurath.