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‎08-05-2025 06:37 PM

HP Recommended

I cannot get my PC to install my HP Office jet pro 9010

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1 REPLY 1

‎08-07-2025 04:52 AM

HP Recommended

@ROHOBO, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Let's get your HP OfficeJet Pro 9010 printer installed and working with your PC. Please follow these steps:

Prepare the Printer

  • Make sure the printer is powered on.
  • Connect it to your Wi-Fi network using the printer’s touchscreen:
    • Go to Setup > Network Setup > Wireless Settings > Wireless Setup Wizard.
    • Select your Wi-Fi and enter the password.

Download and Install HP Smart

HP recommends using the HP Smart app for easy setup and management.

HP Smart

Once installed:

  • Open HP Smart and click “Set up a new printer”.
  • Follow the on-screen instructions to connect and install your OfficeJet Pro 9010.

Install Full Feature Software (Optional but Recommended)

If you prefer the full driver package with scanning and advanced features:

Official HP® Support

Choose your operating system and download the Full Feature Software and Driver.

Add Printer Manually (if needed)

If HP Smart doesn’t detect the printer:

  • Go to Control Panel > Devices and Printers > Add a Printer.
  • Select your printer from the list or click “The printer I want isn’t listed” and follow the prompts.

Troubleshooting Tips

  • Ensure your PC and printer are on the same Wi-Fi network.
  • Temporarily disable antivirus/firewall if installation is blocked.
  • Restart both your PC and printer before retrying. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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