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‎01-02-2024 11:35 AM

HP Recommended
Product: HP LaserJet Pro P1102w Printer
Operating System: Microsoft Windows 11

Trying to install the software for my LaserJet p1102w printer and it seems to be stuck on "Donwloading Firmware".

What should I do?

2 REPLIES 2

‎01-04-2024 01:51 PM

HP Recommended

Hi @WickedRo ,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.


If your HP LaserJet Pro P1102w printer installation is stuck on "Downloading Firmware," you can try the following steps to resolve the issue:

 

Check Internet Connection: Ensure that your computer has a stable and active internet connection. A slow or unstable connection can lead to difficulties in downloading firmware.

Restart the Installation Process: Cancel the current installation, disconnect the USB cable (if connected), and restart the installation process. Sometimes, restarting the installation can help resolve issues.

Download Firmware Manually: Visit the official HP support website and manually download the latest firmware for your LaserJet P1102w printer. Then, during the installation process, choose the option to install firmware from a file. This ensures that you have the latest firmware and avoids potential issues with the automatic download.

Disable Firewall/Antivirus: Temporarily disable your firewall or antivirus software during the installation. Sometimes, security software can interfere with the downloading process.

Use a Different USB Port: If you are connecting the printer via USB, try using a different USB port on your computer. This can sometimes resolve communication issues.

Check for Windows Updates: Ensure that your Windows 11 operating system is up to date. Install any pending updates and restart your computer before attempting the printer installation again.

Reboot Your Router: If the issue persists, try rebooting your router to ensure a fresh and stable internet connection.

 

I hope this helps. 

Take care and have a good day.-

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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‎01-07-2024 08:31 AM

HP Recommended

Resend firmware through usb port.

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