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‎10-21-2017 07:49 AM

HP Recommended
Product: HP Photosmart C4680
Operating System: Microsoft Windows 7 (64-bit)

I can't install the software for my HP Photosmart C4680 on my new HP laptop by downloading it from the website. I receive a message that USB soft- and hardware assistance is lacking. This is strange as all USB devices are working on my laptop.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2017 08:46 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-21-2017 08:46 AM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-22-2017 09:51 AM

HP Recommended

Thank you, it works

Was this reply helpful? Yes No
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