Printer is connected to wireless network but won't print

[jackeymackson]

My printer is connected to the same wireless network as my computer and status from network summary page shows connected and on and ready. But when i try and print the print queue will show "error printing" I have never been able to print from this computer. 

[asmita6658 · Accepted solution]

Hi @jackeymackson

Welcome to the HP Support Community. 

Try restarting the print spooler - 

1. Turn off the printer using the power button.
2. Search Windows for run, and click the Run Windows application in the list of results.
3. Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4. Right-click Print Spooler and select Stop.
5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer.
9. Try printing again.

If the issue still persists, try these steps - 

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jackeymackson]

Restarting my printer spooler and then running the HP Print and Scan doctor worked! 

the only thing i will add, is that you have to remember to restart the printer spooler service after restarting the computer. The steps don't indicate to do this. so when i tried to print after restarting all of my printers appeared to be uninstalled. (they weren't, the service was till stoppped). I restarted and can print! thanks!

[asmita6658]

@jackeymackson

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!