Printer is frozen on leading screen

Julia0385 · ‎03-18-2025

My HP Envy Photo printer is frozen on the loading screen. I have already removed it from power for 60 sec. I have also pushed the power button down for 15 sec while haveing it unplugged

Hawks_Eye · ‎03-23-2025

Hi @Julia0385

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Envy Photo printer is stuck and hasn’t responded to the basic troubleshooting steps you’ve tried.

Here are a few additional steps you can attempt to resolve the issue:

1. Perform an Extended Power Cycle:

Completely unplug the printer from the power source.

Wait at least 10 minutes—this can help clear residual power and memory that shorter resets might not address.

Plug the printer back in and turn it on.

2. Check for Firmware Issues:

Frozen screens can sometimes be caused by firmware glitches. If you can access the printer menu or connect it to your computer:

Visit the HP Support website to check for available firmware updates.

Install any updates through the HP Smart app or directly via USB if the screen becomes responsive.

3. Use a Hard Reset:

If the printer remains frozen, look for a small pinhole or Reset Button near the back or bottom of the device. Use a paperclip to press and hold the reset button for 15–30 seconds, if applicable.

4. Reconnect Network or USB:

Disconnect any network or USB cables connected to the printer.

Sometimes network communication issues can cause freezing. Restart the printer without any external connections to test its response.

5. Check for Hardware Problems:

Inspect the printer for jammed paper, loose parts, or other physical issues that might interfere with startup.

Remove cartridges and reinstall them after the printer powers on, as misaligned cartridges can sometimes cause freezing.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!

Take care, and have an amazing day!

Regards,

Hawks_Eye

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.