Printer is not recognized by MAC OS HIGH SIERRA 10.13.2

[Sambo76]

I have recently upgraded to MAC OS HIGH SIERRA 10.13.2  The printer wireless connection test reports show the printer is connected to the WIFI but my IMAC cannot find it.  Any solutions I have worked all thru the troubleshooting guides.

[Sambo76]

Thanks for the tip but turning off firewall didn’ work. Mac OS 10.13.2 still does not recognize HP 8620 printer

[ShlomiL]

Hi,

Can you access teh printer homepage by typing its IP address throug Safari or not?

You may tap the WiFi icon on the printer to locate its IP address..

Have you tried rebooting your router? if not unplug it for 30 seconds and allow it 2-3 minute to start, then restart the printer and check if you may see any difference...

[Sambo76]

I typed in IP address for printer and also tried host name but neither worked. I have rebooted router twice and it didn’t work. All the test reports on printer passed and show that it is on the WiFi network but not recognized by Mac or IPhone AirPrint.

[ShlomiL · Accepted solution]

From the printer tap Setup > Network > Wireless Direct and enable the feature, locate and note the Wireless Direct name and password.

Connect your Mac or iPhone directly to the Wireless Direct network and try printing.

Are you able to print once connecting directly and not through the router?

If you can I suggest restoring your printer network settings as following:

1. Tap Setup > Network and select Restore Network Defaults, confirm any prompt.
2. Next select Setup > Network > Wireless Setup Wizard and reconnect the printer to your router if it is a wireless connection or ensure the ethernet cable is plugged to your router.
3. Restart the printer and check if you may now access the printer's IP address.

Please let me know the results, can you see any difference via wireless direct or once reconfiguring the network settings for the printer?

[Sambo76]

I connected my 8620 printer directly to Mac via Ethernet and it recognized the printer. I then downloaded the new Dec 12 release of HP software for OS 10.13.2 I can now print scan. I will try wireless connection per your instructions. Thanks for your and community help. Printing Xmas cards now!

[BigNateA]

HP 475 dw cannot connect to network after mac 10.13.2 upgrade.

Also, print streams containing a high volume of graphics cancels due due to low memory.

[Sambo76]

Thanks for the Ethernet solution. My router was randomly dropping my WiFi and causing wireless printer to not be recognized. I replaced my modem and loaded latest HP driver release Dec 22. All is well. Thanks for HP community help. I learned my lesson to not have MAC OS on automatic upgrade.

[RosiesDad]

Resetting the network settings on the printer is what fixed it for me.  I have a MacBook Pro and an HP Laser Jet Pro M451dw.

Thanks!