Printer is online but missing printer driver

[GaPeach2]

Ran HP Printer Scan Doctor and downloaded software. Indicates software is installed and device is connected. Printer display does not indicate any problem. Print status report OK. Wireless connection OK. Problem is missing printer driver message. 

[DavidSMP · Accepted solution]

@GaPeach2,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with printing and not finding the printer drivers.  I will be glad to assist you and let’s get right to it. Excellent diagnosis of the issue and great analysis also made. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

• Did this happen after a power outage or surge?
• Did you uninstall and reinstall the printer drivers at the root level?
• Did you run print and scan doctor and check if it gets fixed?

I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen... and follow instructions from the section “Step 1: Reset the printer”
• Then from the user guide link: http://h10032.www1.hp.com/ctg/Manual/c05048181 restore network defaults on the printer and follow instructions from pages 101-102.

Then run HP print and scan doctor and check if the issue gets fixed by following instructions from this link: http://support.hp.com/us-en/document/c02073861

Now check if the issue gets fixed. If it continues, perform these steps:

From this link: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen... (HP Printers - Printer Not Found During Network Driver Setup (Windows)

Then uninstall and reinstall the printer drivers at the root level by following these step by step instructions:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-...   and install it on the computer after selecting the correct operating system.

This should fix the issue. If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://support.hp.com/in-en/document/c01796879

• This should resolve the issue for you. There is an associated YouTube video on how to install it. Please check the steps:
  • Step 2: Connect your printer to the computer
  • Step 3: Install the print driver with the Add a Printer wizard
• This should fix the issue.
• Please ensure to run all Windows updates completely and the latest updates are installed correctly.

If the issue continues, then assign a manual IP address and Google DNS to the printer by following these steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to the "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.
• This should nail it for you.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help.

Thank you and have a great week ahead. 🙂

[GaPeach2]

Thank you for the detailed solution. It worked! I spent hours trying to address the problem before posting on this forum. I love my HP printer and now it is working! Thanks! 

[DavidSMP]

@GaPeach2,

I am glad the issue got resolved. It was terrific working with you.

I thank you greatly for accepting this as a solution. I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂