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‎09-03-2021 12:51 PM

HP Recommended
Product: DeskJet 2710e
Operating System: macOS 11.0 Big Sur

I am trying to install the printer but it has been stuck on the Registering stage for a long time with no signs of progressing. 

Category:
8 people had the same question
5 REPLIES 5

‎09-07-2021 10:51 AM

HP Recommended

Hi @Ayo7,

 

I'd like to help!

 

I understand you are unable to install the printer.

 

To assist better-

 

  1. What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone? 
  2. Could you share an image of the screen that you are stuck on?
  3. Are you trying to install the HP Easy Satrt?
  4. How is the printer connected to USB or wireless?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎09-13-2021 02:42 PM

HP Recommended

Hi Jay, 

 

Thank you for your message. 

I am using a MacBook Pro 2017, and it is stuck on the registering page in HP Smart. It is connected using WiFi. 

Screenshot 2021-09-13 at 21.41.40.png

This is the page it's stuck on.

 

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‎09-13-2021 03:04 PM - edited ‎09-13-2021 03:05 PM

HP Recommended

Thank you for getting back to me.

 

Please help me with the below information-

 

  1. Did you install the HP smart from the HP website or the App store?
  2. What is the mac os version on your computer?
  3. How is the printer connected to the device USB or wireless?

Let me know!

Was this reply helpful? Yes No

‎09-13-2021 03:11 PM

HP Recommended

I installed HP Smart via the App Store I think. It is macOS Big Sur 11.5.2 and it is connected to the device wirelessly.

Was this reply helpful? Yes No

‎09-14-2021 03:05 PM

HP Recommended

Try and uninstall the HP Smart

 

If downloaded from the Mac App Store please remove /Users/Username/Library/Containers/HP Smart/containers.plist and then launch HP Smart from the Applications folder and go through the setup again.

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

 

And install the HP Smart from the app store.

 

If the issue persists, Download HP Easy Start (under the installation software and full-featured/ basic driver tab) and follow the on-screen to complete the installation. 

 

Hope this helps!

 

Keep me posted!

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