Printer is using "Number of Copies" from Default Printer Options instead of value from Print dialog

[ArtThomas]

In our office, we use Chromebooks and MacBooks. We had been using an HP 8035 for years without a problem, but recently had to replace it with an HP 8130e. With the new printer, we've run into an odd problem. 

When printing from Mac, the Print Dialog on the Mac says to print 1 copy, but then the printer starts printing 99 copies. I checked the default settings via the printer's builtin web page, and the Default Print Options have "Number of Copies" set to 99.  So it appears that the printer is ignoring the 1 copy requested from the Mac, and is instead using the default value of 99. It should instead honor the Print Dialog value, and not override it with the default.

Likewise, when printing from a Chromebook, if the Print Dialog says to print 10 copies, but if the default is set to 1, it will only ever print one copy. So our Chromebook users set the default setting to 99 in order to be able to print more than 1 copy, and then our MacBook users end up getting 99 copies when they only asked for one.

All drivers are up-to-date, and I also tried deleting and re-adding the printer - no luck.

[Repairatrooper]

Your assumption is not correct. The hardware defaults on the printer can override any driver settings. This is the way the a business can disable users from changing settings like duplex which saves paper. You need to change the default on the printer to 1.

[ArtThomas]

Thanks. This explains what we're seeing from MacBooks, but not from Chromebooks.

On Chromebooks, if the default is set to 1, and we ask for 3 copies from the Print dialog on the Chromebook, it will print one copy, eject a blank page, and say it's done - even though the status popup on the Chromebook states "Printing 3 copies...".

If we change the default to say 2 copies, and then try to print the same 3 copies from Chromebook, it properly prints 3 copies and does not eject a blank page after - which is more than the default setting of 2 pages.

If default=2 and I try to print 1 copy, it prints 1 copy and ejects a blank page.

If default=3 and I try to print 2 copies, it prints 2 copies and ejects a blank page.

So from Chromebook, it doesn't honor/enforce the default number of copies, and it also doesn't always honor the number of copies requested via the Print dialog, and that behavior is different based on what we set the default number of copies to.

After several hours on a call with HP Support, escalation to their Smart Friend paid support, and several transfers to different people, I was finally told to call Samsung about it (our laptop manufacturer) - even though this worked fine with our HP 8035 and didn't become an issue until we had to replace it with the 8139. 

[ArtThomas]

@Repaiatrooper Thinking about this some more, if the defaults on the printer override whatever number of copies that the user asks for, then what is the use case for ever setting the default to anything higher than maybe 2? I'm not questioning your answer, just trying to understand why anyone would ever want to always print say 99 copies of everything, regardless of the number that the users asks for? Makes no sense to me...

And one more update - I contacted Samsung Support just as HP Support instructed me to do, and Samsung Support said that HP Support took over all printer support for Samsung. And so the endless cycle continues....