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‎01-07-2021 05:44 AM

HP Recommended
Product: Envy 4522

I have used generic ink cartridges in my Envy 4522 for a number of years but over the past few months, the printer has stopped working and the printer displays a message that relates to incompatible ink - has a firmware update meant I can no longer use the generic ink?  And if so, can I remove this update? Thanks

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1 REPLY 1

‎01-13-2021 12:57 PM

HP Recommended

@AB1973

 

Welcome to the HP Support Community.

 

Unfortunately you can't downgrade the firmware.

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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