Printer makes grinding noise when preparing to print, cartridge get stuck and printer won't print.

[Newk1]

When printer turned on and getting ready to print, makes grinding noises, amber light goes on indicating that right (black) cartridge has a problem.  I have taken it out, cleaned it but no change.  Sometimes the cartridges move easily and sometimes jerkily and noisy.  The printer is out of warranty.  My question:  Is there anything I can do to fix it or should I just replace it.  Would it cost more to repair it than replace it?  Thank you.  Newk 1

[Barachiel]

Hi @Newk1 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

[Newk1]

Thank you for your kind e-mail.  I have tried all of the suggestions on the link you gave, several times, except for having

it serviced.  I did change the black cartridge and that light no longer blinks.  The cartridge doesn't seem to move freely

all the time.  The last time I tried to print, no warning lights were on,  I just heard a grinding noise and the paper wouldn't go through.  It has been making that noise for a short time but just a couple days ago quit printing altogether.

Newk 1

[Barachiel]

Hi @Newk1 ,

Thank you for responding,

It's great to have you back 😉

If that's the case, I'd request you to contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect.Scroll down to "Still need help?

Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[Newk1]

Thank you for your quick reply.  After I posted on the Forum I called and talked with HP phone support.  They told me I needed to take it to have it serviced.  I have found in the past that repairing is about as expensive as buying a new one, so I will ask about repair but will probably end up buying a new mobile printer.  Thank you so very much for your good help.

[Barachiel · Accepted solution]

Hi @Newk1 ,

Thank you for the update,

I appreciate your time and efforts, 

You've been great to work with and it has been a genuine pleasure interacting with you.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂