Printer malfunction

[JohnLG1]

My HP 5070 printer is not printing properly. It is printing every other line.

[Kuroi_Kenshi]

Hi @JohnLG1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ink Levels:

• Check the ink levels on your printer to ensure that there is enough ink in the cartridges. Replace any cartridges that are low or empty.

Printhead Cleaning:

• Your printer’s printhead might be clogged. Use the printer's menu or your HP software on the computer to run a printhead cleaning cycle. Repeat if necessary.

Print Quality Diagnostic:

• Print a quality diagnostic report to check for printhead and ink issues. This can usually be done through your printer’s settings menu.

Printer Software Update:

• Ensure that you have the latest printer drivers and updates installed. Visit the HP Support website to find and install updates.

Check Paper Settings:

• Ensure that the paper type and quality settings in your print dialogue match the paper loaded in the printer.

Alignment:

• Check and perform a printhead alignment using the printer's control panel to ensure everything is correctly aligned.

Connection Issues:

• Make sure the printer is properly connected to your computer or network and there are no connectivity issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,