Printer needs reset to print, why? How to fix.

[BillyBoy60]

Have been using envy 7100 for over 2 years with no problems.  All of a sudden, when requesting print from laptop (Mac 12.0.1 Monterrey) it "searching for printer" for up to 30 minutes.  I cancel print order, plug and unplug printer, wait until it boots up.  Then re-order print and it prints just fine.  One hour later, a new print job, same thing happens.  How do I fix this?

[Kumar0307]

@BillyBoy60, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from the Mac. To assist you better,

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer.
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[BillyBoy60]

Thanks for your response.  As I said, all was well with this printer until a couple of weeks ago.  I would order a print and found I would have to turn the printer off then back on, and the print was fine.  This was from Microsoft for Mac "Word", "Excel," or Outlook emails, or any page from the internet or pictures from my mac book pro.  We have two mac book pro's in the house, and both have the same problem printing.  Same for trying to print from my iPHONE.  This is NOT a connectivity problem, as once the printer is turned off/on, it prints just fine.  Using the link you gave above, after turning the printer off/on, HP SMART found the printer, tried to download firmware, but a message appeared indicating that there were no firmware updates available for this printer.  I am on OS 12.5.0  Still having problem.

[Kumar0307]

@BillyBoy60, thank you for the response.

Kindly perform the PING test and let me know the results for further assistance.

• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted.