Printer no longer accepts encrypted tasks HP Smart Tank 210

[Jen120909]

My printer automatically blocks all print jobs. Some times there\s a prompt that says " This printer no longer accepts encrypted tasks. Continue without encryption?" If I click Yes, I can successfully print.  But most of the time, this prompt does not appear. The printer blocks all print jobs. Any ideas on how to fiX this? 

[zoey7886]

@Jen120909, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Encrypted Task Blocking on HP Smart Tank 210! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The issue where your HP Smart Tank 210 printer blocks all print jobs due to no longer accepting encrypted tasks can be frustrating. Here are some steps to help resolve this issue:

Update Printer Firmware:

• Ensure your printer’s firmware is up to date. Connect your printer to your computer and check for any available updates through HP’s official website or HP Smart app.

Disable Task Encryption:

• Attempt to disable the encryption setting for print jobs if the option is available. This can sometimes be found within the printer’s settings or the print dialogue on your computer.

HP Smart App Configuration:

• Open the HP Smart app on your computer or mobile device.
• Navigate to the printer settings and look for any security or encryption settings.
• Modify the settings to disable encryption for print tasks.

Factory Reset:

• Consider performing a factory reset on the printer to revert any settings that might be causing the issue.
• Refer to the printer’s manual for instructions on how to perform a factory reset.

Reinstall Printer Drivers:

• Uninstall the printer drivers from your computer.
• Download the latest drivers from HP’s official website and reinstall them.

Check Network Connection:

• Ensure your printer is properly connected to the network.
• Sometimes network issues or configurations can affect encrypted task handling.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,