• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-07-2021 01:57 PM

HP Recommended
Product: Laser Jet Pro MFP M31W
Operating System: Microsoft Windows 10 (64-bit)

Changed to a new internet provider and could not get the printer to ID the new internet address.  I could run a test page when connected by USB to computer.  The HP assistant programs could not ID the printer.  After HOURS of trying, I reinstalled the driver. Now the printer is not IDed by the computer at all to even complete the installation. Program says it cannot find the printer and acts like it is not physically connected. I tested the USB cord with another printer and that works fine. Thoughts (maybe trashing this printer?)

Category:
1 REPLY 1

‎01-07-2021 07:35 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset of the printer?  Need the HP FULL software installed first (which I think you have done so).

 

This resource show you how:

https://www.youtube.com/watch?v=mG6PQQbyu2M

 

After that, try setting up again using HP Smart app.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP LaserJet Pro MFP M28w | M29w Restore to Factory defaults with Wifi Direct & Embedded Web Server
HP LaserJet Pro MFP M28w | M29w Restore to Factory defaults with Wifi Direct & Embedded Web Server
youtube.com/watch?v=mG6PQQbyu2M
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore printer defaults using ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.