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‎01-07-2021 01:57 PM

HP Recommended
Product: Laser Jet Pro MFP M31W
Operating System: Microsoft Windows 10 (64-bit)

Changed to a new internet provider and could not get the printer to ID the new internet address.  I could run a test page when connected by USB to computer.  The HP assistant programs could not ID the printer.  After HOURS of trying, I reinstalled the driver. Now the printer is not IDed by the computer at all to even complete the installation. Program says it cannot find the printer and acts like it is not physically connected. I tested the USB cord with another printer and that works fine. Thoughts (maybe trashing this printer?)

Category:
1 REPLY 1

‎01-07-2021 07:35 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset of the printer?  Need the HP FULL software installed first (which I think you have done so).

 

This resource show you how:

https://www.youtube.com/watch?v=mG6PQQbyu2M

 

After that, try setting up again using HP Smart app.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP LaserJet Pro MFP M28w | M29w printer : Restore printer defaults
HP LaserJet Pro MFP M28w | M29w printer : Restore printer defaults
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