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Printer not connecting

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HP ENVY 5530

Hi everyone,

 

My printer is connected to the WiFi but when I try to print something it says "Server connection error. There was a problem connecting to the server." I dont know if I did something wrong because we moved so we got a new internet provider. I plugged in the power cord and turned it on, then connected to the WiFi and now this happends. What should I do?

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HP Support Agent
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@MarkWillems49

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Go to>Setup Menu>Wireless>Restore Network Defaults

 

Once done try connecting the Printer to the Wi-Fi: Go to>Setup Menu>Wireless>Wireless Setup Wizard

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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