Printer not found by computer

[ScottMankins]

I need assistance with connecting computer to the printer.  It does not show up in the printer que.

I am able to locate it from my mobile device.

[Hawks_Eye]

Hi @ScottMankins 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer is connected to the network but isn't appearing on your computer. Here are steps to resolve this issue:

Step 1: Install the HP Smart App

1. Download and install the HP Smart app on your Windows 10 computer.
2. Open the app and follow the on-screen instructions to add your printer.

Step 2: Check Printer Connection

1. Ensure your printer and computer are connected to the same Wi-Fi network.
2. Restart your printer and computer to refresh the connection.

Step 3: Add Printer Manually

1. Open Control Panel on your computer and go to Devices and Printers.
2. Click Add a Printer and select your HP Smart Tank 5000/5100 from the list.
3. If it doesn’t appear, click The printer that I want isn’t listed and follow the prompts to add it manually.

Step 4: Update Printer Drivers

1. Visit the HP Support page for your printer model.
2. Download and install the latest drivers for Windows 10 (32-bit).
3. Restart your computer after installation.

Step 5: Use Wi-Fi Direct

1. If the printer still doesn’t appear, try using Wi-Fi Direct:
   • On your printer, press the Wi-Fi Direct button to enable it.
   • Connect your computer to the printer’s Wi-Fi Direct network.
   • Add the printer in Devices and Printers.

Step 6: Run HP Print and Scan Doctor

1. Download the HP Print and Scan Doctor tool.
2. Run the tool to diagnose and fix any connection issues.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye