Printer not found

[356jv]

7005 Smart Tank "Printer Setup" keeps on loading and never finishes...

[Jerry_57]

Hi @356jv,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems like you are encountering issues with your HP Smart Tank 7005 printer setup process not completing. Here are several steps you can take to resolve this issue:
 

Ensure Proper Power and Connection:
 

• Check that the printer is turned on and connected to the same network as your device. Ensure the Wi-Fi indicator light on the printer is blinking or steady (as appropriate for your model).

HP App:
 

• Make sure you are using the latest version of the HP app.
• If the app fails to detect the printer, go to the HP printer not found by the software or device during setup guide for troubleshooting.

Network Issues:
 

• Confirm your Wi-Fi network is operational and has a good signal strength.
• Avoid using additional network extenders, which might cause connectivity issues. Connect directly to the main network.

Restart Devices:
 

• Try restarting your router, printer, and the device you are using for the setup process.

Re-installation:
 

• If the above steps do not work, consider uninstalling the HP Smart app and reinstalling it from 123.hp.com.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support