Printer not printing

[KateSimpson]

Hello, 

Please help....

A few days ago my printer starting printing very slowly ( or not at all ) and when I say slow I mean like 10 mins for a page. Not ideal as I work from home and need to print a lot of sheets! 

I found some info on HP to remove the printer and install again, I did that and there is no change - well actually it wont print at all now. It works printing from my phone so the problem is the connection between the laptop and printer. 

I am not sure what to do next and already behind with work 😞 

If anyone can help that would be great!

Thank you 

Kate 

[Jeet_singh]

@KateSimpson,

Thank you for posting your query on HP Community,

How is the printer connected? USB/Wireless

Have you tried to run HP Print and Scan Doctor?

Let's try these steps here: 

Let's start of by updating the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 

If the issue persists, I would suggest you try to uninstall the printer from the root level and reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please enter the product number and then select the correct Operating system and version of Windows before downloading and installing the full feature software for this printer).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance. 

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