Printer not responding. Trying to install and reinstall.

[Queen1926]

hp 8120

[Hawks_Eye]

Hi @Queen1926 

Welcome to the HP Support Community! We're here to help you get back up and running.

Got it — your HP OfficeJet Pro 8120e isn’t responding, even after trying to install/reinstall. That usually means one of two things:

The driver/software install isn’t completing properly, or

The printer itself is stuck in a bad state (firmware / network connection issue).

Let’s go step by step:

Step 1 – Power reset the printer

With the printer on, unplug the power cord from the back.

Wait 60 seconds.

Plug it directly into a wall outlet (not a surge protector).

Turn it back on.
This clears most “not responding” states.

Step 2 – Remove old installs

On your Windows 11 PC:

Go to Settings → Bluetooth & devices → Printers & scanners.

Remove the OfficeJet 8120e completely.

Open Control Panel → Programs & Features, uninstall any HP OfficeJet/Smart/Driver entries.

Restart your computer.

Step 3 – Install fresh drivers

Download the Full Feature Software and Driver for the 8120e from HP’s site:
HP OfficeJet Pro 8120e drivers

Run the installer → choose Wireless Setup or USB (whichever you use).

If wireless:

Make sure your router’s 2.4 GHz band is on (8120e doesn’t connect to 5 GHz).

Re-enter your Wi-Fi password when prompted.

Step 4 – Check firmware

After install, open HP Smart app → Printer Settings → Advanced Settings.

If there’s a firmware update, apply it.

Old firmware can make the printer appear “offline” or “not responding.”

Step 5 – Test direct connection

If wireless still fails:

Connect the printer to your PC with a USB cable.

Run the driver installer again and choose USB setup.
If it responds over USB but not Wi-Fi, the issue is network-related (router or Wi-Fi module).

If none of the above works:

The printer may be stuck in a firmware crash loop.

In that case, you can try a firmware recovery using HP’s Firmware Updater tool (via USB).

Quick question for you:
When you power on the 8120e, does the touchscreen respond normally (menus visible, no frozen HP logo), or is it also unresponsive?

That will tell me whether you’re facing a software/driver issue or a hardware/firmware fault.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye