I have an officejet 3831 printer. Recently it would not print colour, so I replaced the cartridge. It still would not print colour so I uninstalled everything & reinstalled. Since that point nothing (apart from demo pages) has printed, and each time I try to fix it gets worse. I have uninstalled & reinstalled everything multiple times. Errors I have had are
- Driver is unavailable
- Printer uninstalled
I currently have the 'Driver is unavailable' option. Driver looks old (driver date 21/06/2006) but it tells me its the latest version available.
What can I do (apart from throw it out the window)?
Thanks for the instructions. I think you're on the right track, but it didn't work. My feeling is that the uninstall process is still leaving traces somewhere.
I have done all the below and more - I've deleted other references in the registry editor that related to the HP printer - but the printer continues to appear in the 'printers & scanners' area with the 'drivers not available' message. This appeared just now after getting a print notification, so possibly something is trying to print. But as far as I'm aware this is not possible given i've uninstalled everything.
One possible clue is that the HP Smart app also keeps reappearing even after uninstalling, after the same point mentioned above on receiving the print notification.
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