Printer offline after switching internet provider

[erika03]

I just switched internet providers and now my printer is offline. I have an Officejet 4500 wireless printer but I can’t change it to the new wifi. My printer only prints when it’s connected to my PC with a USB cable. I’ve tried using the setup CD that came with the printer but when my computer actually manages to read the CD the setup program does not respond and I have to restart my computer, so trying to use that method feels like a lost cause. I’ve also tried using HP easy start and I’ve downloaded two other setup softwares that also have not worked. The software I thought would work asked me to plug in my printer with a USB cable but when I do my device does not appear on the setup. My printer does not have a touchscreen panel so there’s no way to change the wifi directly on my printer.  I’m wondering if there is another method that I have not tried yet or if I’m just going about it all wrong. I really need my printer to be able to work wirelessly because I print from my laptop as well as from my PC so I can’t use a USB cable forever. 

[Betty0610]

@erika03

Welcome to the HP Support Community.

Let's reset the network settings: Go to the setup menu> network menu>Restore Network Defaults

Once done, you can try connecting the Printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!