Printer offline

[APiper27]

We set up the printer and have tried with 2 laptops, both times the laptop shows the printer is offline.  It is not.  It is online.  We've loaded drivers and followed all instructions.  During set up the face of the printer knew the laptop was connecting. And then at the end of set up, the printer shows as offline on the laptop.

[sandytechy20]

@APiper27

Welcome to the HP support community.

I understand that you are getting printer offline error, I am glad to assist you.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. Make sure the printer is on and there is paper in the tray.

2. From the home screen on the printer control panel, swipe down to open the Dashboard.

3. Touch the Setup icon, and then go to Reports > Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.