Printer only print black & white when i use pc but will print colour from a tablet/phone

[Alan88]

Can anybody advise a permanent way of fixing the issue i'm having with my printer?

When I use a pc or laptop to print no matter what I do it will only print in black & white. When I use the HP app on a phone or tablet it prints perfectly in colour. 

The only help from HP directly I can find is to uninstall and re-install the software but a short time after doing so it goes back to only printing in black & white.

If anyone can help and save my sanity and save an otherwise working printer out the window I would greatly appreciate it!

Thanks in advance

[ShlomiL]

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi