Printer or scanner not found , yet prints test page . L.J. Pro ,cm1415 fnw

[jamesrpm]

I can't scan anything with HP Smart , first get scanner not found then get scanner busy ...

this has been going on for 3 or 4 months . I have uninstalled and reinstalled drivers and software , multiple  time , Print scan DR. does nothing finds nothing . Printer is hardwired to network , but has same issues when operated on wireless network . I can scan with HP scan and capture software , but it is slow and awkward  by comparison .

TIA Jamesrpm

[Jay_G24]

Hi @jamesrpm,

I'd like to help!

I understand you are unable to scan from HP Smart.

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart from windows store.\

If the error persists, install the Full software and Drivers

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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