Printer printing blank pages

[Chasbum2]

My printer is printing blank pages when I try to print documents. This happens no matter if I try to print from HP Smart or print from the browser. 
No problems detected when I run diagnostics. 
Test pages print perfectly.
I installed the printer and reinstalled the full software package. Didn’t resolve the problem. Any ideas?

[Irfan_06 · Accepted solution]

Hi @Chasbum2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer only printing blank pages.

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine) 

Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Chasbum2]

Thank you for the instructions on how to solve my printing problem.  Sorry for the late reply.  I've been traveling and just got home.  Thanks again.

[Irfan_06]

Hi @Chasbum2,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[Jana37]

Mine prints blank pages and copies blank pages 

should I throw out? It’s 5 years old