Printer printing text only won't print pictures

[ChristineK2]

my printer won't print images of any sort and the windows printer test page says print driver properties generic text only, why

[Raj_05]

Hi @ChristineK2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is not printing images and the Windows printer test page indicates that the print driver properties are set to "generic text only," there could be several potential reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem.

• Check Printer Settings: Make sure that the printer settings on your computer are configured correctly to allow for image printing. Ensure that the default printer driver selected is appropriate for your HP printer model and that it supports image printing.
• Update Printer Drivers: Outdated or incompatible printer drivers can cause printing issues. Visit the HP website or use the HP Support Assistant software to download and install the latest drivers for your specific printer model.
• Printer Connection: Verify that the printer is properly connected to your computer via USB cable or network connection. If using a network connection, ensure that the printer is connected to the network and that your computer can communicate with it.
• Printer Firmware: Check if there are any firmware updates available for your HP printer. Updating the printer firmware can sometimes resolve printing problems and improve compatibility.
• Print Spooler Service: Restart the Print Spooler service on your computer. Press Win + R, type "services.msc" (without quotes), and press Enter. Locate the Print Spooler service, right-click on it, and select Restart.
• Print Queue: Clear the print queue of any pending print jobs. Sometimes, a stuck print job can prevent new jobs from printing properly. Open the Control Panel, go to Devices and Printers, right-click on your printer, and select "See what's printing." Delete any pending print jobs from the queue.
• Printer Properties: Double-check the printer properties in Windows to ensure that the correct paper size, paper type, and print quality settings are selected for image printing.
• Test with Different Software: Try printing images from different software applications (e.g., Adobe Photoshop, Microsoft Word) to see if the issue is specific to one program or affects all image printing.
• Hardware Issues: If none of the above steps resolve the issue, there may be a hardware problem with your printer, such as a faulty print head or ink cartridges. 

By following these troubleshooting steps, you should be able to identify and resolve the issue preventing your HP printer from printing images correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support