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‎06-14-2017 06:29 AM

HP Recommended

I have a new HP Pavilion laptop with Windows 10 and an older HP Photosmart B110 series. Everytime I print I get two copies with about a 20 minute delay between each copy. I have tried uninstalling and reinstalling the printer but this does not resolve the problem.  I don't get any error message. Can anyone help please?

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2017 09:44 AM

HP Recommended

Hi! @Aargh1, Welcome to HP forums

 

I understand your printer is printing everything twice.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from your printer?

 

Have you tried printing from a different application?

 

Please try the steps recommended below.

 

On your PC search control panel, open control panel, Select printer properties, Select the "number of copies" it must be set to 2 change it to 1 and check if it helps.

 

Also, Right click your HP printer icon in devices and printer -> select Printer Properties -> select Ports -> uncheck 'enable bidirectional support'. -> APPLY

 

If the issue still persists uninstall the printer software from your PC and install the latest printer drivers.

 

Please update the printer drivers using this link.

 

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

 

 

A4Apollo
I am an HP Employee

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2 REPLIES 2

‎06-15-2017 09:44 AM

HP Recommended

Hi! @Aargh1, Welcome to HP forums

 

I understand your printer is printing everything twice.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from your printer?

 

Have you tried printing from a different application?

 

Please try the steps recommended below.

 

On your PC search control panel, open control panel, Select printer properties, Select the "number of copies" it must be set to 2 change it to 1 and check if it helps.

 

Also, Right click your HP printer icon in devices and printer -> select Printer Properties -> select Ports -> uncheck 'enable bidirectional support'. -> APPLY

 

If the issue still persists uninstall the printer software from your PC and install the latest printer drivers.

 

Please update the printer drivers using this link.

 

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

 

 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎06-30-2017 10:09 AM

HP Recommended

Deinstalling and reinstalling the print drivers via the link you sent worked. Thanks so much!!

Was this reply helpful? Yes No
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