Printer problems for postcards

[jag7769]

The printer does not set up correctly for 4x6 postcards, in landscape mode.  The HP printer is model Office Jet Pro 9125e.

The margins.  Set them to something reasonable and MS word says the margins are outside the printable area.  Click the fix button and this is displayed:

Those margins are absurd.  The entire 4x6 area is printable.  All the space on the postcard “CAN” be printed.   

Left and right margins add up to 2.83 by 4.48 printable area, 12.6 square inches while the postcard is 4 x 6, 24 square inches.  Word declares that only a bit more than half the postcard is printable.

Do the limits come from the printer or from MS Word?  A post in a Microsoft forum indicates that the margins are communicated between the printer and Word.  So now I post here and hope that something can be done with the printer.

Expand the top margin to 0.5 and print.  Below is an image of the printed postcard. 

My apologies for political content.

The top margin was not changed other than to cut off the top section of the text. 

So, the most important part of this complaint:  I think that reasonable margins are 0.5 inches all around.  Is this possible?

Thank you for your time and patience.

[Garp_senchau]

@jag7769, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thanks for sharing the screenshots and details. Here’s a clear explanation and step-by-step guidance for your HP OfficeJet Pro 9125e printing on 4x6 postcards in landscape mode.

Why Word is limiting the printable area

Microsoft Word reads the printer’s reported hardware margins — this is the area the printer physically cannot print on.

HP OfficeJet Pro printers have default non-printable areas for edge-to-edge safety (usually 0.12–0.25 inches), but sometimes Word exaggerates this, especially for custom paper sizes.

In your screenshots, Word is showing margins like Left: 0.4, Right: 1.12 — this is Word’s interpretation of the printer’s safe area for the current page size and driver.

So the limit comes from the printer driver communicating to Word, not Word itself.

Set up a true 4x6 custom page in Word

Open Word → Layout → Size → More Paper Sizes.

Set Width = 6 in, Height = 4 in (for landscape).

Set all margins to 0.5 in initially. Click OK.

If Word says “Margins are outside printable area,” click Fix — this adjusts margins to match what the printer driver allows.

Tip: The “fix” button will only allow margins within the physical printable range of the printer drive

Adjust the printer driver settings

In Word → File → Print → Printer Properties.

Select Paper/Quality → Paper Size → Custom 4 x 6.

Look for Borderless Printing or Edge-to-Edge Printing option — enable it.

HP OfficeJet Pro 9125e supports borderless printing for standard sizes like 4x6.

Apply changes, then return to Word → the margins should now all allow 0.0–0.12 in minimum and Word should show nearly full printable area.

Notes

Landscape orientation: Make sure Word page size matches the physical orientation of the card.

Driver updates: Ensure the HP driver for OfficeJet Pro 9125e is up-to-date — older drivers may misreport printable margins.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,