Printer "error state"

[ArleenV]

Printer is well connected to outlets, wifi with strong solid connection "solid blue", but when trying to print states: "error printer state"

[Hawks_Eye]

Hi @ArleenV 

Welcome to the HP Support Community! We're here to help you get back up and running.

I truly appreciate the effort you've already put in—having a solid blue Wi-Fi light tells us the connection is strong, which is a great start. Let's now focus on clearing the error and refreshing the communication between your printer and Windows system. 

Thanks for confirming the printer is well connected. Let's walk through a few precise steps to clear the "error state" and get you printing smoothly again.

 

Restart all devices in this order:

• Turn off your printer using the power button. If it doesn’t respond, unplug it from the power source.
• Restart your computer.
• Restart your Wi-Fi router.
• Once everything is back on, power on the printer last.

Reconnect your computer to the same Wi-Fi network:

• Ensure your PC is connected to the exact same network name (SSID) as your printer.
• Avoid guest or 5GHz networks if your printer only supports 2.4GHz.

Run Diagnose & Fix from the HP App:

• Open the HP App on your Windows PC.
• Select your printer, then click “Printer Settings” > “Advanced Settings”.
• Choose “Diagnose & Fix” and let it scan and resolve any issues.
• If you don’t have the HP App yet, you can install it from the Microsoft Store or directly from HP's official page:
  https://support.hp.com/us-en/document/ish_3666269-3612259-16
  (This link opens the guide for using Diagnose & Fix in the HP App.)

Clear print queue and reset print spooler:

• On your PC, open Control Panel > Devices and Printers.
• Right-click your printer and select “See what’s printing”.
• Cancel all documents in the queue.
• Then, right-click the printer again and choose “Remove device”.
• Re-add the printer by selecting “Add a printer” and follow the prompts.

Check for Windows updates:

• Go to Settings > Windows Update and install any pending updates.
• Restart your PC afterward.

Reinstall the printer driver:

• Visit the official HP support page for your printer model.
• Download the full feature software and driver package.
• Uninstall the current printer software from Apps & Features, then reinstall using the freshly downloaded package.

If the error persists after these steps, try printing a Network Configuration Page directly from the printer’s control panel. This helps verify the printer’s IP and connectivity status.

Let’s bring back that satisfying hum of a working printer. If you’d like help with any of the steps above, I’m right here to guide you through them.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye