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‎05-20-2022 09:45 AM

HP Recommended
Product: HP DeskJet 3720 All-in-One Printer
Operating System: Microsoft Windows 11

Hi, I brought my HP Deskjet 3720 to United Kingdom recently and it was purchased in Hong Kong. It works with HP65 ink cartridge.

 

After all ink have been used up, I bought HP304 in UK which was supposed to be genuine ink cartridge for 3720, but it does not work. I would like to reset the Deskjet 3720 region setting to UK. Thanks.

 
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2022 01:36 AM

HP Recommended

@wtse

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-24-2022 01:36 AM

HP Recommended

@wtse

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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