-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer repeatedly offline, printing errors, restart needed ...

Create an account on the HP Community to personalize your profile and ask a question
04-23-2019 06:43 AM
My printer is on the same network as my computer, but it shows as offline and I have to restart the printer between every print job. I reinstalled the driver and it found the printer then said it's online, but then it throws a printing error.
Solved! Go to Solution.
Accepted Solutions
04-23-2019 07:09 AM
Likely your printer drivers are configured using a WSD port. Very unreliable Change port type to Standard TCP/IP port. On PC go to control panel, devices and printers and right click on printer icon and then select printer properties. Go to ports tab, Click add new port and select Standard TCP/IP and when prompted for address use the IP address of the printer.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
04-23-2019 07:09 AM
Likely your printer drivers are configured using a WSD port. Very unreliable Change port type to Standard TCP/IP port. On PC go to control panel, devices and printers and right click on printer icon and then select printer properties. Go to ports tab, Click add new port and select Standard TCP/IP and when prompted for address use the IP address of the printer.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
04-26-2019 05:52 AM
Thanks for taking the time to respond. You were right, it was a WSD port. I made the change and it printed immediately, which is new behavior. So your fix seems to have worked, and it took just a minute to do.