Printer saying I have used setup cartridges when these were bought new from Amazon

[Tiru2]

I have had this printer since 2019. I might have even replaced these cartridges once before. On needing to replace the cartridges again, I bought new from Amazon. Admittedly after a few months after purchase, I am installing the cartridges.

Printer is telling me not to use Setup cartridges.

They should be new cartridges as they are from Amazon, especially based on the price I paid.

Please advise on how to proceed.

Many thanks

Tiru2

[Raj2111]

Hi @Tiru2 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.
 

i beleive you bought a HP set up inks, please share the inks picture to support you further.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support

[Tiru2]

Hi

Attached are pictures. I note their warranty expires 2020/12. So suspect I may need to get new cartridges.

Very annoyed as I bought these from Amazon.

Please send me your opinion on them.

Thanks

Tiru2

[Raj2111]

Hi @Tiru2 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.
 

Yes please purchse new inks and try printing.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support