Printer says paper tray is empty even when there is paper in it

[ellen_shershow]

Ive tried turning it off and an and reloading the paper. The problem persists

[Riddle_Decipher]

@ellen_shershow

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to fix your concern or address your query 😉 

I see that the paper tray empty error continues to pop-up on the screen and here's what you need to do, to resolve it:

Solution one: Turn off Manual Feed mode

Follow these steps to make sure that Manual Feed mode is Off.

1. Press the Power button () to turn on the product, if it is not already on.

2. Open the Printers window on your Mac device and guide your way through the below steps

   1. Printing Preferences.

   2. Paper/Quality tab, click Auto Select from the Source is drop-down list, click Apply, and then click OK.

         NOTE:

      Do not select Manual Feed from the drop-down list.

3. Try the print job again.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, see the next solution.

Solution two: Reload the paper (Skip to this, if you can't find the above)

Follow these steps to reload the paper. These steps cover both the priority input tray and the main input tray.

1. Remove all the paper from the tray.

2. Slide the paper guides to their outermost position.

   Figure : Slide out the paper guides

   

3. If you are loading the main input tray, tap the edges of the stack of paper on a flat surface to align the edges.

4. Load the paper into the tray with the top forward and the print side facing up.

5. Slide the paper guides inward until they rest snugly at the edges of the stack.

      NOTE:

   If the paper guides are too tight, the paper might be held in the tray and not allowed to feed into the product.

   Figure : Slide the paper guides against the paper

   

6. Try the print job again.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, see the next solution.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (Skip windows related step)

(By the end of this article all the issues should be resolved)

Also let me know if you have upgraded the printer firmware?

Do get back to us as we have a few more tricks up our sleeves, 

Besides, we will follow up to ensure your concern is resolved,

That said, If we have helped you resolve the issue, 

feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!