Printer says setup not complete

[jim268]

I'm trying to print from my laptop. I setup the printer and the dialog window says setup not complete. How do I re-do the setup to complete the process and enable the printer to print.

[Irfan_06]

Hi @jim268,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with setting up your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Error messages or Blinking lights (if any) on the unit. / - Is the error message on the printer control panel or the printer application?

- May I know which application are you using to print?

- How are you connecting your printer to the device from which you want to print? (USB cable or wireless)

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[jim268]

I can copy a document. I am currently trying to print from my PC laptop which is running Windows 11. The error code that I get on the application is UA_400_EB000u0422. I believe that this means that the printer is enrolled in another account. I do not remember enrolling it, however it will not allow me to finish the setup. That message appears on the printer display. I need a procedure to reset everything and start over. I have no way to access the account that it is enrolled in since I don't remember doing it.

I just want to start over from scratch.

[Irfan_06]

Hi @jim268,

I apologize for any inconvenience this may have caused, I'm here to help you today.

To validate your instant ink subscription and help you with the fixing the issue, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support