Printer selection in Options menu keeps removing my printer and cycling back to No Printer Selected

[ProfessorDBT]

I'm using an HP OfficeJet Pro 9025e wirelessly. When I try to print an email message from my iPhone, I select my printer in the Options/Printer box fine, but the printer then disappears in ca. 4 sec. to be replaced by the default "No Printer Selected" prompt. How can I print? The OS is Sonoma 14.3.1.

[A_Gayathri · Accepted solution]

Hi @ProfessorDBT,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a connectivity issue between your iPhone and the HP OfficeJet Pro 9025e printer. Here are some steps you can try to troubleshoot and resolve the problem:

• Check Printer Connection: Ensure that your printer is turned on and properly connected to the same Wi-Fi network as your iPhone. Sometimes, printers can drop off the network or experience connectivity issues.
• Restart Devices: Try restarting both your iPhone and the HP OfficeJet Pro 9025e printer. This can help refresh their connection to the Wi-Fi network and resolve any temporary glitches.
• Update Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the printer's firmware can fix compatibility issues with mobile devices. Update the firmware on an HP printer
• Forget and Reconnect Wi-Fi: On your iPhone, forget the Wi-Fi network to which your printer is connected, then reconnect to it. This can sometimes resolve connectivity issues.
• Reset Printing System: On your iPhone, you can try resetting the printing system. To do this, go to Settings > General > Reset > Reset Printing System. This will remove all printers from your iPhone and reset the printing system settings. Afterward, you can re-add your HP OfficeJet Pro 9025e printer.
• Update iOS: Make sure your iPhone is running the latest version of iOS. Sometimes, updating your device's operating system can resolve compatibility issues with printers.
• Reinstall Printer Driver: If possible, reinstall the printer driver on your iPhone. Sometimes, corrupted printer drivers can cause issues with printing. Software and Drivers for HP OfficeJet Pro 9025e All-in-One Printer

Refer to this document: HP OfficeJet Pro 9025e All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ProfessorDBT]

I'll give it a try. Stay tuned. Thanks.

[A_Gayathri]

HI @ProfessorDBT ,

Thank you for your response. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!