Printer serial Number not recognized

[oknyc]

I am trying to get in touch with HP and I cannot because the first question to get in somewhere is always "Give the serial number of the device". But that is just the problem. My serial number is not recognised by HP yet it is an HP printer and I confirm that nothing has been misread or mistyped. The serial number is on my HP order page, printed on the sticker in the device and also available on the HP SMART app YET it is not recolonized. HELP because my product is still under warrantee 

How can I proceed here ? 

[A_Gayathri]

Hi @oknyc ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Double-Check the Serial Number:

• Make sure you're entering the serial number correctly. Check for any typos or mistakes, and ensure that there are no extra spaces.
• Verify that you're using the correct format for the serial number. Some devices may have letters and numbers in specific sequences. Smart Tank 6000

Here is the link to find the product number:- Click here   https://support.hp.com/in-en/document/ish_2039298-1862169-16

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[oknyc]

Thank you for your reply. I have copy and pasted the printer serial number from HP smart app, not recognized. I have manually keyed it in from the sticker ( which is the same ) not recognized, I copied it directly from my HP order on hp.com, not recognized.  I need service but cannot continue on web nor phone without my serial number being recognized. What do I do ? 

[A_Gayathri]

Hi @oknyc,

Thank you for your response, I appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[oknyc]

I answered your private message, waiting for reply . i am very fustrated