Printer set up brand new.

[Lucretius11]

Says there is no black ink, it is FULL of black ink. So set up stalled at this stage. All advice found online---tapping tank, wiping sensor, restarting with 60 sec plug pull do not work. I even added a 1/2 bottled more of black ink. It will not take any more

[ferRX]

Hi @Lucretius11 

1. First check that Ink tanks are filled up and also look inside for a possible paper jammed inside.

• 

2. Then try a Printer Restore to factory defaults following steps in the next video:

>> https://www.youtube.com/watch?v=hswZTVA0B0s

If that doesn't work and you still have issue with printer tanks, then you should ask for warranty options with your vendor or contact HP Support to ask for warranty.

• 1. Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• 2. HP Store USA - Contact
• https://www.hp.com/us-en/shop/cv/hp-store-contacts

• 3. HP Support Services Smart Friend
  • >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend

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Best regards,

ferRX.